Phase consultation and design接洽和方案設(shè)計(jì)階段
- Consultation and negotiation
- First draft of the plan
- Concept design
- Design quote
- Signing the contract
- The project design
- Report and exchange
- Detailed design
Phase construction工程施工階段
- Organizational plan
- Start construction report
- Technical disclosure
- Approach construction
- Project self-check
- Acceptance delivery
- Project construction preparation
- Set up a special project department, led by senior project managers and project leaders;
- Digest bidding documents, design drawings, construction contracts, etc., apply for construction permits and fire protection application procedures
- Site survey, familiar with the project situation, study drawings, start drawing review
- Start the preparation and review of quality, time limit, safety, environmental objectives and control plan
- Set up temporary facilities, three links and one level; Implement personnel, materials, capital requirements, etc
- Determine the key points and difficulties of the project, compile and review the Construction Organization Design Scheme
- Project construction stage
- According to the "Construction Organization Design Scheme", the first batch of personnel and equipment enter the site to complete the site investigation and release
- Material application, procurement, application for inspection, warehousing and inspection; At the same time custom processing materials for review
- Scientific and regular flow work, all stages of process control, self-inspection, mutual inspection and handover inspection, strictly strengthen the process control
- Prepare and process all kinds of "engineering contact list" and keep it on file
- Project progress and project funds statistics, preparation, report for review
- Quality, time limit, safety, environmental protection of each assessment target inspection and correction
- Completion of the project for inspection
- Project self-inspection, professional team to complete the cleaning work, debugging and repair
- Project eepartment organizes and completes the initial inspection of internal quality inspection for each sub-project
- Organize and complete the reinspection of engineering Department and Supervision department, and rectify the parts that do not meet the requirements
- Collate project materials, draw as-built drawings, and compile project summary
- Compile and submit the Completion Acceptance Report, cooperate with related departments for completion acceptance
- Handle site handover, project file handover, submit project payment settlement
- Enter the warranty maintenance process
Phase maintenance保修維護(hù)階段
- After-sales warranty maintenance
- Regularly visit
- All-the-way tracking
- Engineering repair telephone: 0755-83288682-8004 waiting for your call for repair
- Response within 8 hours, engineering manager will call, visit and understand your needs
- Senior engineer on-site investigation, and you agree on emergency treatment measures
- Investigate and analyze the causes of engineering maintenance matters, and negotiate with you on the maintenance plan and preventive measures (within 3 working days)
- The project manager shall formulate the maintenance implementation plan, and upon confirmation by both parties, start the maintenance construction of the project
- Implement self-check and mutual check in each maintenance stage
- After completion of maintenance and construction, it shall be delivered to the owner for acceptance
- Summarize the engineering maintenance treatment results and submit the Maintenance Evaluation Report for archiving
Complaint handling process投訴受理流程
- Customer complaints
- Customer service staff records the complaint content
- File customer complaints
- Verify that the complaint is valid
- Reply to customer within 24 hours
- Identify the complaint handling confirmation department
- Responsible department to analyze the reasons
- Determining specific Responsibilities
- Propose treatment plan
- Submit to the supervisor for approval
- Implementation treatment plan
- The customer service staff informs the customer
- Implement handling responsibilities
- Filing of complaint forms
- End of complaint handling